Privacy Policy

1. Introduction

BotAdmins ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website development, administration, and chatbot services, including our customized portals and third-party integrations.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and business details
• Account Information: Username, password, and profile information for our portals
• Project Information: Website content, chatbot configurations, and customization preferences
• Communication Data: Messages, support requests, and feedback you send to us
• Payment Information: Billing address and payment details (processed through secure third-party payment processors)

2.2 Information Collected Automatically

• Usage Data: How you interact with our websites, portals, and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, access times, and pages visited
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

• Service Integrations: Data from third-party tools and platforms we integrate with your websites or chatbots
• Analytics Partners: Information from web analytics and performance monitoring services
• Business Partners: Information from collaborators or referral sources

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our website development and chatbot services
• Administer and secure our customized portals
• Process payments and manage billing
• Communicate with you about projects, updates, and support
• Customize and optimize your user experience
• Analyze usage patterns and improve our services
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or security threats

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Website hosting and infrastructure
• Payment processing
• Analytics and performance monitoring
• Customer support tools
• Marketing and communication platforms
• Security and fraud prevention services

4.2 Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

4.4 Consent

We may share your information with your explicit consent for specific purposes.

5. Third-Party Integrations

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Secure development practices
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, contact us at dpo@botadmins.com

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

14. Jurisdiction-Specific Provisions

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed.

14.2 EU/UK Residents (GDPR)

EU and UK residents have additional rights under the General Data Protection Regulation, including the right to data portability and the right to lodge a complaint with supervisory authorities.

14.3 Other Jurisdictions

Additional provisions may apply based on your location and applicable privacy laws.