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A modern, sleek graphic of a glowing network of connected nodes and data streams, with the name "Conduent" in a clean, bold font at the center, set against a dark blue background.

Conduent: A Comprehensive Overview

Conduent Incorporated (NASDAQ: CNDT) is a leading provider of business process services with expertise in digital platforms and automation. The company delivers mission-critical services and solutions on behalf of businesses and governments, creating exceptional outcomes for their clients and the millions of people who count on them.

Company Background

Conduent was formed in 2017 as a spin-off from Xerox Corporation, inheriting decades of experience in business process outsourcing. Headquartered in Florham Park, New Jersey, the company operates globally with approximately 60,000 employees serving clients across multiple industries including healthcare, transportation, financial services, and government.

Core Business Segments

Commercial Solutions


Conduent provides comprehensive business process services to commercial clients across various industries. This includes customer experience management, finance and accounting, human resources, and industry-specific solutions for healthcare payers, life sciences, and financial services companies.

Government Solutions


The company delivers essential services to government agencies at federal, state, and local levels. These services include benefits administration, transportation solutions, and citizen engagement platforms that help governments serve their constituents more efficiently.

Technology and Innovation


Conduent has been actively investing in digital transformation and artificial intelligence capabilities. The company leverages technologies such as robotic process automation, machine learning, and generative AI to enhance service delivery and create more efficient processes for clients.

Recent Developments

Strategic Partnerships


In April 2024, Conduent announced a significant collaboration with Microsoft to integrate generative AI into its global client services. This partnership leverages Microsoft Azure OpenAI Service to enhance healthcare claims management, customer service, and fraud detection capabilities.

Technological Advancements


The company has been at the forefront of applying AI to business process services. In November 2025, Conduent launched a Generative AI-powered solution to automate the detection of reportable events for pharmaceutical and life sciences companies, significantly improving efficiency and compliance with FDA requirements.

Portfolio Optimization


Conduent has been actively managing its business portfolio to focus on core capabilities. In May 2024, the company completed the sale of its Curbside Management Solutions and Public Safety Solutions businesses to Modaxo for $230 million, aligning with its strategy to streamline operations.

Industry Leadership

Conduent holds leadership positions in several key markets:

Corporate Responsibility

The company maintains a strong commitment to corporate social responsibility, focusing on environmental sustainability, ethical business practices, and community engagement. Conduent's diversity and inclusion initiatives aim to create an inclusive workplace that reflects the diverse communities it serves.

Future Outlook

Conduent continues to evolve its service offerings to meet the changing needs of clients in an increasingly digital world. The company's focus on automation, AI, and cloud-based solutions positions it to capitalize on the growing demand for digital business process services across multiple industries.

With a foundation built on decades of experience and a forward-looking approach to technology adoption, Conduent remains well-positioned to deliver value to clients while driving innovation in the business process services industry.

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